Registering Online

All you need to do is click on the Register Now button and complete the registration form. This process is quick & easy, should take only few minutes.

If you face any difficulties, please email Customer Support at support[at]goldenhatbingo.com, Our support team will get back to you at the earliest.

Logging in online

Our streamlined login process allows you to promptly start gaming.

Select ‘Member Login’; enter your username and password and hit ‘Login’ button. Then, select ‘Get Playing' to visit the game lobby page. Alternatively, you can also choose the game you wish to play and the site will automatically take you to the login page.

If you experience any difficulties, please contact support[at]goldenhatbingo.com, where one of our team will be on hand to assist you.

Overview

If you choose to play any game, you ought to buy tickets within 10 second countdown, before the game starts. Please note that we also have pre-buying options. As the numbers are called at random, between 1 to 90, our software automatically daubes your ticket.

We generally offer 3 prizes - 1 line, 2 lines and Full House or Bingo. The player who is the first to mark all the numbers displayed in a horizontal line on their ticket wins the 1 line prize. To win the 2 lines prize, the player must mark all the numbers on 2 lines in the same ticket. To claim the house or bingo prize the player must have marked all the numbered squares on a ticket.

The game ends when a player has claimed the full house or bingo prize, or when all 90 numbers have been called.

Logging in online

You must have a Golden Hat Bingo account to play. You can log in through the main site’s home page or alternatively, you can also choose the game you wish to play and the site will automatically take you to the login page. The first time you log in, you will be asked to choose a "chat name" or nickname, this will be displayed in the chat room. You must have funds in tour account, least the minimum sum to login and play bingo games.

The Bingo Interface

Once you have logged into the game room, you are likely to see the following widgets and screens.

• A Main Menu – Options, Bet History and Help
• Your Account Balance
• Current Game Stake/Win Amounts
• A Progressive Jackpot Promotion Area
• Current/Next Game Details Area
• Call Board / Promotion Area
• Mini-Games Area
• Ticket Area
• Chat Area

The Ticket Purchase Interface

Below is just a sample of ticket purchasing interface.

The Ticket Purchase Interface

Here’s a sample view of bingo when you are playing a bingo game:



Here’s a sample view of bingo when you are watching a bingo game:

Account Balance - Refresh, Hide or Show ?

Your account has two main balances, which may be seen in the top-right corner of the bingo window:

Balance – This is your cash balance where all your deposits and winnings will be credited

Bonus Balance – this is where your bingo bonus funds will be credited

You can choose to hide or view your balance by clicking on the “Hide” or “Show” toggle button next to the balance value. If you make a deposit or withdrawal from your account you will need to click the “Refresh Balance” button to update your Account Balance in the bingo window. You must have funds/credit in your account to be able to login and play bingo.

Bingo Stake and Win Amount

There are two boxes labelled “Stake” and “Win” below your account balance in the top-right corner of the bingo window.



The Stake box displays the value of the bingo tickets you have selected/purchased for the game currently playing or about to start.

The Win box will accrue the value of any bingo winnings you may accumulate during a bingo game. (i.e. 1 line, 2 lines and Full House or Bingo)

At the end of a bingo game, if you have won one or more prizes in the bingo game, your Win amount will be credited to your account balance and both the “Stake” and “Win” values will be reset.

Game Schedule

Bingo games run approximately every 6 minutes, 24 hours a day, 7 days per week. Each bingo game has a name, i.e. The Big Five Hundred, Monday Night Special, etc. Ticket prices and the initial prize jackpot vary between games.

Game Prizes/Jackpots

The prizes/jackpots offered in each bingo game have a minimum guaranteed jackpot sum but the actual prize is determined by the number of players/ticket purchased per game. The more players/tickets purchased, the bigger the jackpot!

In each game of 90 ball bingo, there are 3 prizes to be won – 1 line, 2 lines and House or Bingo. The player who is the first to have all the numbers called displayed in a horizontal line on their ticket wins the 1 line prize. To win the 2 line prize, the player must have all the numbers called on 2 lines of the same ticket. To win the house or bingo prize the player must have all the numbered squares called on a ticket.

In a game of 75 ball Pattern bingo there are 3 prizes to be won – consisting of either 1 line, sub pattern, full pattern or coverall. The player who is first to have all the numbers called on one line either horizontally, vertically or diagonally wins the 1 line prize. To win the sub pattern a player must have all the numbers marked off either part of the pattern. To win the full pattern a player must have all numbers marked off the full pattern. To win the coverall the player must have all the numbered squares called on a ticket.

You will be declared a winner as soon as you bingo the pattern. Since the entire process is automated there will be no glitches in identifying the winner. Also, the winners name will be flashed in the bingo room and the bingo caller will make an announcement.

Two or more players can win/share a prize in bingo (1 line, 2 lines, sub-pattern, full pattern or Full House/Coverall). A single player may also win a prize more than once; i.e. the player must have purchased tickets from other strips too to enjoy more than one win. In such a case the cash prize will be split in equal proportions between the winners. Winnings will be deposited directly into the player's account.

Please see the help section “Playing Bingo” for more details.

Selection and Purchase of Tickets/Strips

The pop-up shows the countdown time to the next game so you know how much time you have to buy your tickets. You have 10 second countdown time to purchase tickets just before the game begins.

On the pop-up window, you can choose whether you want to select to buy “Strips” or “Tickets”. Click on either the "Strips" or "Tickets" button to toggle between the selection method - the active option will have a tick beside it. Use the "+" and "-" buttons to quickly increase or decrease the number of strips/tickets you want to select for purchase.

Alternatively, if you want to select individual tickets, click on the "SELECT" option on the face of any ticket.

Tickets you have selected to purchase will be displayed in a different colour and have a "DESELECT" option on the face of the ticket.



To cancel the selection of individual tickets, click on the "DESELECT" option on the face of the ticket.

Click the “Clear” button on the "Purchase Tickets" pop-up window to reset/clear your current selection of all tickets/strips selected for purchase. You must click the “Confirm” button on the Purchase Tickets pop-up window to complete the purchase of the strips/tickets you have selected. The purchase of your tickets will be confirmed.

Purchased tickets will be labeled as “BOUGHT”. It will be display in a different colour. Ticket selection options are not available on purchased tickets.



If you did not purchase all the available tickets in your first selection, you can continue to purchase more until ticket purchase closes (just before the 10 second countdown to the game starts).

The Purchase Tickets pop-up window displays the number of tickets you have currently selected for purchase, the price of each ticket and the total price of your ticket selection. So that, it is easy for you to confirm the purchase before the game starts.

The “Tickets Purchased” value at the top of the pop-up shows the number of tickets you have successfully purchased for the next game.

The Purchase Tickets pop-up is always on display when you are not currently viewing or playing a bingo game. You can minimize the pop-up window by clicking on the “-“ button next to its PURCHASE TICKETS title and a summary will display telling you how many tickets you’ve purchased and when the next game starts:



Click the “Clear” button on the "Purchase Tickets" pop-up window to reset/clear your current selection of all tickets/strips selected for purchase. You must click the “Confirm” button on the Purchase Tickets pop-up window to complete the purchase of the strips/tickets you have selected. Then, the purchase of your tickets will be confirmed.

Bet History

Every action of yours is recorded, like the game you choose to play, the number of hours you have spent, tickets purchased etc can be viewed in Bet History section. Just by selecting view Bet History option, present at the top of the bingo window, you can pull out the entire statistics. We recommend you to regularly check your bingo transactions in Bet History in order to confirm your bets and winnings.

You can see your bet history by clicking on the “Bet History” button at the top of the bingo window.

A pop-up window will display the bet history.

You can set the following criteria to help you target and retrieve the game data you require:

• Select Game (only the games you have played are listed)
• Set the Date (defaults to the current day)
• Time (defaults to All Day or you can set hourly periods)
The number of players in the room corresponds to the sum of players who have purchased tickets or players who had logged into chat.



If game data is found, a summary list of the games will display in the left panel of the Bet History window. The list shows:

•Unique Game ID reference
•Game Date and Time
•Bet Placed Date/Time
•Bet Amount
•Paid (details of any winnings paid to a player)
•Outcome (i.e. WON, LOST, IN PROGRESS, DRAW)
To view more information on the game, click on the “Game ID” for one of the games listed.

For bingo games, the following information is available:

• a display of the cards you purchased and their position when each of the 1 line, 2 line and House prizes were won
• the bingo numbers called
• the winners and their winning cards
• the number of players in the room at the time of the game
The number of players in the room is the sum count of players who either purchased tickets or are logged into chat.

Game Recovery

If your connection to a bingo game is lost for any reasons e.g. internet connection problems, quitting by clicking on the X, you will still be able to go back and resume your participation.

If you join before the game has begun, you will see the same tickets/strips as before and you will have the option to purchase, if time permits.

If you join a game whilst it is in progress and you have already purchased tickets for that game, the game will resume at the current number being called, your purchased tickets will be retrieved and you will be able to watch the remainder of the game being played out.

If you are disconnected while a game is in progress, you can still see the results in Bet History after completion of the game

When you re-login to bingo, if a game is already in progress and you have not purchased tickets for that game, you will see this being played out, and will also have the option to move to the next game and purchase tickets if you wish.

In the event of a Bingo or Mini Game not playing out for whatever reason, malfunction will void all pays and play.

What is Chat?

Chat is an essential part of any online bingo game. Our chat rooms provide an interactive online community for players to play bingo, chat with friends and get help from the Chat Master (CM).

The Chat Area is positioned in the bottom-left corner of the bingo window and consists of the following:

• A Public Chat Room
• Facilities to open Private or Group chat rooms
• A Player’s Buddies List and facilities to maintain your buddies
• Text Entry and Send facilities
• Controls to Log In and Out of chat
• Controls to Scroll through recent chat text


The Chat Area decreases in size if a player loads/plays one of the mini-games. To reinstate the size of the chat area and close the mini-game, click the "-" button at the top-right corner of the mini-games area.

Chat Room Etiquette

We request all the players to abide by the following guidelines to maintain a pleasant environment while playing online games:

• The language for our public chat room is English. Please only converse in English in the public chat room. Use private chat rooms to converse in other languages.
• Do not argue.
• Any form of discrimination, i.e. racial, sexual or ethnic will not be permitted.
• Show respect for the Chat Master (CM).
• Do not harass, insult, threaten or try to upset other players.
• Do not assume a false identity or impersonate other players.
• Do not use the chat room to voice complaints. Please direct any complaints to our Chat Masters (CMs) and if necessary contact our customer support team.
• Do not use the chat rooms as a form of advertising or for the promotion of other websites/companies.
• Do not use indecent or vulgar language.
• Choose tasteful chat names.
• Do not give out personal details.
• We recommend you not to meet anyone you have become acquainted with through the chat function.
• Be courteous and friendly to all newcomers, to your fellow players and to our Chat Masters.
• Please avoid the unnecessary use of CAPITAL LETTERS. This is considered shouting or being angry in the world of online chat. • Do not Spam (flood the chat room with many copies of the same message)

Our CMs have the authority to revoke your chat privileges if you persistently break our rules, ignoring our advice and warnings (see help on Chat Bans/Restrictions for more information). Remember - the nicer you are to people, the nicer they will be to you!

Chat Masters or CM's

We have Chat Masters, otherwise known as “CMs”, for example “CM Scarlet”. It is the CM's job to be available for our players and to keep the chat rooms fun, friendly and safe. CMs cannot deal with account queries or any form of refund.

To ensure fairness our CMs are strictly forbidden to play any games on our site.

CMs work independently from Golden Hat Bingo Customer Services but if they are unable to deal with your query or problem they will refer you to our customer support team.

If you are unhappy with the behaviour of one of our CMs or wish to make a complaint then please email Customer Services at support[at]goldenhatbingo.com

Any complaints received will be dealt with in the strictest confidence

Specifying a Chat Name

The first time you access bingo you will be asked to pick a Chat Name. A Chat Name will be used to identify you in the game (broadcast of winners) and in the chat rooms. Chat Names must be between 6 and 15 characters in length. Permitted characters include A-Z, 0-9 and “_”.



You may not include the word “host” or “admin” in your chat name or prefix it with “CM”. Chat Masters (CMs) can be identified by having their chat name prefixed with “CM“, for example “CM Scarlet”. We need to ensure other players cannot be mistaken for chat masters.

You may not use chat names that are offensive, abusive or that may convey any association with Golden Hat Bingo.

Public and Private Chat Rooms

If you are logged into chat, the Public chat room is permanently displayed and cannot be closed.

The Public Chat Room broadcasts when every player either joins or leaves chat/bingo. Messages sent by all players from within this room are published (unless you personally choose to block a player’s chat from your view – see relevant help section).

A Chat Master (CM) is always present in this room to help players, they are very friendly and they make the room livelier by running fun chat games. Also, it’s their duty to ensure all players follow the chat room etiquette guidelines.

The Public Chat room is always the first tab in the chat area and you can navigate to it from a private chat room (if you have one open) by clicking on its tab.



Private Chat Rooms If player appears on your Buddies List with a status of “online”, you can have a private or group chat with them (see help on Buddies List for more information).

To have a private or group chat with players you must either be invited into an existing private chat room or create a new private chat yourself. At any given time, you are allowed to open a maximum of 4 private chat rooms.

Creating or Opening a Private Chat Room

You can invite one or more players to participate in a private chat.

To open or create a private chat room, click on the Buddy’s chat name on your Buddies List – the player must have a status of “online”. A message pop-up will display giving you the option to Chat, Delete or Block the selected buddy.

Click the “x” button on this message if you want to cancel the message pop-up.

Click “Chat”and confirm your wish to invite this player for a private chat.

The invited player/buddy will receive a request asking if they wish to have a private chat. They must respond to this request. They have the option to Accept, Decline or Block your request.



If they “Accept” your request then you will be notified and a private chat room will be opened on a new tab in the chat area. The tab will flash until you navigate to it. The player’s presence will be broadcasted in the room and then, you can begin chatting. Any of the players in the private chat room can invite other players into the private chat room.

Inviting other Players into a Private Chat Room

Once a private chat room is open, any of the players in the chat room can invite other players to join the room for a chat.

To invite another player into the room, ensure the private chat room is visible in the chat area. Click on the Buddy’s chat name on your Buddies List – the player must have a status of “online”. A message pop-up will display giving you the option to Invite, Delete or Block the selected buddy.

Click the “x” button on this message if you want to cancel and close the message pop-up.

Click “Chat” and confirm your wish to invite this player for a private chat.

The invited player/buddy will receive a request asking if they wish to have a private chat. They must respond to this request. They have the option to Accept, Decline or Block your request.

If they “Accept” your request then you will be notified, their presence will be broadcasted in the room and they will join the room.

Closing Private Chat Rooms

To close a private chat room click on the “x” button on the specific chat room’s tab and the chat room will no longer be visible. A broadcast message will be sent to other people in the private chat room to inform them when a player closes or leaves the private chat room.

Profanity Filter

If you send a message containing indecent, vulgar or discriminative language (i.e. racial, sexual or ethnic) the message will not be broadcasted to other players. The sender will be notified that the message was not sent because it contains banned words.

We endeavour to keep our lists of banned words updated to avoid offensive behaviour in our chat rooms. Please contact our Customer Support with details of any offensive violations.

Chat Bans/Restrictions

Chat Masters (CMs) and Customer Services can block or ban players from the chat room or enforce a complete block on a player from playing bingo if they fail to comply with the “Chat Room Etiquette”.

Our Customer Services team will contact a player in the event of a block or ban being enforced.

If you have your chat facility revoked when you login to bingo you will get a message telling you that you are not permitted to send chat messages or interact with other chat users.

If you see this message then please contact Customer Support for assistance.

How do I change my password ?

You can either:-

1. Login to the online site and select a game to play. From the main lobby window select "Return to Lobby" and then select "My Account". You will be prompted to enter your password and two letters from your security word. Then select the "Change Details" tab and change your password.

2. Contact customer support, they will email you a randomly generated password.

I've forgotten my password. What do I do?

Due to our security procedures, we do not have access to your password. Please contact customer support quoting your username and answering your security details. You will then be sent an email message with a randomly generated password

I've forgotten my username. What do I do?

Please write to our Customer Support team at support[at]goldenhatbingo.com, stating your chat name and email address. After successfully answering your security details, you can retrieve the username.

How do I update my details?

Login to the online site and select a game to play. From the main lobby window select "Return to Lobby" and then select "My Account". You will be prompted to enter your password and two letters from your security word. From here you can change your details including login, address and card information

How do I switch between games?

Moving from one game to another couldn’t be simpler. From within the games lobby click on ‘All Games’ from the top menu option, then locate your chosen game. You will then be taken straight to your chosen selection. Kindly note that you are expected to complete all unfinished games before you exit.

Tell me more about deposits?

What methods of payment do you accept?

You can deposit funds into your account using VISA, MasterCard, Solo or Maestro. Golden Hat Bingo recommend the use of the Visa card wherever possible, as it is most widely accepted.

You can also deposit funds into your account using Ukash vouchers or cards, Paysafecard, Neteller and MoneyBookers.

Credit/Debit Card Deposits How do I deposit funds into my account?

To deposit funds in to your account, select ‘Your Account’ and enter your password. Then click on ‘Deposit’ and enter the amount you wish to deposit and the 3 digit security code, which is the last 3 digits on your signature strip.

You are advised to click on the ‘print’ key on the confirmation page that appears once the deposit has gone through. Keep the printout as a receipt for your own records.

Your credit card will be charged by Golden Hat bingo . Your credit/debit card account will be debited immediately upon completion of the transaction. The transaction will appear on your statement as 'VF (Alderney) Ltd – Bingo' Ukash Voucher/Card Deposits

Ukash vouchers have a unique 19-digit code which is used when spending online.

Golden Hat Bingo will only accept full redemption of Ukash vouchers

Ukash cards work in a similar way to pre-paid debit cards whereby a balance may be maintained on an account associated to the card. Each card has a unique 16 digit code associated to it which needs to be input together with a four digit PIN when making an online purchase. The Ukash card may be topped up with credit at any registered Pay Point. When making a purchase the card will be debited with the appropriate value.

If you want to break your voucher in order to deposit a lesser amount please go to www.ukash.com where you will be able to break your voucher into smaller amounts.

Golden Hat Bingo financial transactions will be conducted by our European Head Office, Virtue Fusion (Alderney) Limited.

Paysafecard Deposits

Paysafecard is a prepaid debit card which allows you to make online purchases without using a credit or debit card.

In order to make a deposit, simply select PaysafeCard as the account type on the deposit screen and enter the amount you wish to deposit. You will then be redirected to the paysafecard website in order to enter your Pin number and complete the deposit.

Paysafecards can be purchased at any PayPoint outlet. Go to www.paysafecard.com.

Neteller Deposits

Neteller is an electronic wallet that accepts credit cards, bank deposits and electronic funds transfer. In order to make a deposit, simply select Neteller as the account type on the deposit screen, enter the amount you wish to deposit, your Neteller account number and pin.

For further details or to set up a Neteller account go to their website: www.neteller.com.

MoneyBookers Deposits

MoneyBookers is an electronic wallet which enables anyone with an email address to securely and cost-effectively send and receive payments online – in real-time.

In order to make a deposit, simply select MoneyBookers as the account type on the deposit screen, enter the amount you wish to deposit and the e-mail address you used to set up your MoneyBookers account. You will then be redirected to the MoneyBookers website in order to enter your password and complete the deposit.

For further details or to set up a MoneyBookers account go to their website: www.moneybookers.com.

What is the minimum and maximum I can deposit?

The minimum deposit is £10.00 and the maximum deposit that you can make is £1000. You can make a maximum of 5 deposit transactions in any given 24-hour period. (e.g. 5 x £1000 deposits).

You can also request daily, weekly, or monthly deposit limits in order to regulate your gaming by sending a written request by e-mail to support[at]goldenhatbingo.com

Tell me more about withdrawals ?

Withdrawals Online

Withdrawing funds from your account has never been easier.

1. Click on ‘Your Account’

2. Click on ‘Withdraw’ and you will be presented with the available withdrawal methods which are, to some extent, dictated by your deposit method – see below

3. Enter the amount you wish to withdraw, then hit ‘Submit’.

Please note:

• Automated withdrawal conditions will apply to the first deposit bonus. You will be able to withdraw funds from your cash balance (deposits and winnings) at all times, however; you will forfeit your bingo bonus funds if you have not met the associated wager requirements specified in the terms and condition on your first deposit.
• The withdrawal screen in the My Account section will tell you how much you have currently wagered and the required total.
• If you attempt to raise a withdrawal and have not fulfilled the wager requirement for bonuses applied to your account, a message will warn you that you are about to forfeit any bonus funds. If you click ‘Ok’ then bingo bonus funds will be removed from your account. To return to the withdrawal screen, click ‘Cancel’.
• All bonus offers are subject to change, withdrawal or termination at any time. Payment back to depositing card rules will apply wherever possible. For regulatory reasons, we are obliged to credit the same amount deposited from a given card back to that card where possible.

Available Withdrawal Methods

Withdrawal methods available to you are, to some extent, determined by your deposit methods. Payment back to depositing card rules will apply where possible. For regulatory reasons, we are obliged to credit the same amount deposited from a given card back to that card where possible.

We offer withdrawal services to the following card types:

1. Visa Credit Cards
2. Visa Debit Cards
3. Solo
4. Maestro (UK only)

This can only be overridden by a Customer Services agent and only in the case of a card being lost, stolen or expired and reissued with a different number. In this case, ID verification and proof that the card or account being withdrawn to is registered to the registered player would be required. Alternatively, a crossed cheque could be made out to the player, ‘Account Payee only’ and sent to the player’s registered address.

After the amount deposited has been withdrawn to the relevant card it is possible to withdraw funds to any of the following methods:

1. Credit/Debit Card
2. Bank Account
3. Cheque

What is the minimum and maximum I can withdraw?

The minimum amount you can withdraw is £10.00, and the maximum is £10,000. You can withdraw a maximum of 5 times in every 24 hour period.

If a withdrawal request is made for £200 or more, you will have to furnish the following information to our customer support team.

How long will it take for my winnings to reach me?

If you choose to withdraw your winnings via BACS, please allow up to 3 working days to reach your account. For cheque payments, please allow between 3 -5 working days.

Payment back to card withdrawals are generally processed within 3 – 5 working days if your card is issued by one of the following banks: Barclays, HSBC, Natwest, Lloyds or RBS. If your card is not issued by one of these banks your withdrawal may take up to 12 working days. This is dictated by your card issuer.

What identification will I need to provide in order to withdrawal?

If a withdrawal request is made for more than £200 or over time you withdraw more than £200, then the following information will need to be emailed to the customer support team (a) Photocopy passport or drivers license (b) Photocopy of both sides of the card registered. For your added security please black out your CVV number on the documentation you send to us. (c) Photocopy of a bank statement that shows your name and address.

ID Verification

more than £200 or over time you withdraw more than £200, then the following information will need to be emailed to the customer support team. (a) Photocopy of passport or drivers license:

Manually, if we identify risk on your account.
if you have raised a cumulative withdrawal amount of £200, and have not previously supplied ID documents.
If a card is blocked.
If a new card is added or existing card details are edited.
If key account details are change on your account.
If address details are change.

How can I change my financial details?

Card Payments

To change any of your card details, you will be required to have £10.00 or less in your account and have no outstanding card transactions.

Go to ‘Your Account’ and click on the ‘Card Maintenance’ button.

Please note:

You may only have one Active card on your account at any one time.

You may only edit the Active card on your account if there are currently no outstanding or complete transactions registered on the card.

To reactivate a card, please click the radio button to select an inactive card and click the Update button to save your changes.

You may only add or change cards on your account if your balance is less than or equal to £10.00 and you have no outstanding card transactions.

You cannot change accounts more than 3 times in 24 hours.

If you card is lost or stolen, our Customer Services can block your cards. Blocked cards will not be available for use.

Please contact Customer Services for further assistance or if your card is lost or stolen.

BACS details

In order to change your BACS details, please contact Customer Services.

Should I keep records ?

You are advised to:

Print all receipts of transactions

Print all receipts of your transactions, we request you to do this for you own safety and peace of mind. You can always use this as reference in the future. Golden Hat Bingo keeps a full transactional history of all financial transactions and all transactions are secure using the latest encryption technology.

Financial transactions will appear on your card statement as “VF (Alderney) Ltd – Bingo”.

Financial transactions of Golden Hat Bingo will be conducted by our European Head Office, Virtue Fusion Limited.

Tell me more about deposits?

When you receive a bonus, it is credited to your bonus balance.

Any cash in your balance is used before funds in your bonus balance.

Funds in your bonus balance may only be used to purchase bingo tickets and may not be cashed out.

Winnings from tickets purchased with bingo bonus funds will be credited to your cash account.

What information does Bet History show?

Every action of yours is recorded, like the game you choose to play, the number of hours you have spent, tickets purchased etc can be viewed in Bet History section. Just by selecting view Bet History option, present at the top of the bingo window, you can pull out the entire statistics. You can customize you search however you want. We recommend you to regularly check Bet History section, as it provides an overall picture of your betting activity.

If you have any queries regarding your Bet History please contact

support[at]goldenhatbingo.com and they will be happy to answer any queries you may have.

How do I access my Bet History?

You can access your Bet History via the "Bet History" option in the Home Page or Games Menu. As soon as you select, a new pop up will appear, where you can select specific options to customize your retrieved data. Then, you can submit the same by hitting submit button. If you want to learn more about game play, click on the arrow next to the specific game.

You need to be registered as a Member in order to access the Bet History option. It’s indeed very easy to upgrade your account at Golden Hat Bingo. If you are already registered as a guest, select 'Upgrade' from 'Your Account' details. If you are a new customer, select 'Become a member' from the home page or games lobby and follow the instructions in the Members Registration area.

What does it all mean?

Game Id
This is a unique identifier given to each Game Play.

Date & Time
Date and time when the bet was placed.

Bet Amount
The total amount staked during the Game Play.

Balance Adj
The final balance adjustment made to the account and the end of the game play. For example: Stake £5, Won £15, the Balance Adjustment is £10.

Stakes
There are several different stakes for the Game Play:-

WON- The amount won is more than the amount staked.
LOST- The amount staked is more than the amount won.
DRAW- The amount staked is equal to the amount won.
IN PROGRESS- The game is currently being played or you have purchased tickets in advance and the game is yet to be played out.
NO BET- The game was being viewed but no bet was placed.

If you have any queries regarding your Bet History please email us at support[at]goldenhatbingo.com. We will be happy to answer any queries you may have.

Will all my details be secure when I register?

You can be rest assured that all details entered on the Golden Hat bingo site will be secured by the latest encryption technology.

Why do you need my security code (CVV2)?

To ensure that we offer our customers maximum security at all times, we request the CVV2 number to make sure that any transactions made are as secure as possible.