Chat is an essential part of any online bingo game. Our chat rooms provide an interactive online community for players to play bingo, chat with friends and get help from the Chat Master (CM).

The Chat Area is positioned in the bottom-left corner of the bingo window and consists of the following:
• A Public Chat Room
• Facilities to open Private or Group chat rooms
• A Player’s Buddies List and facilities to maintain your buddies
• Text Entry and Send facilities
• Controls to Log In and Out of chat
• Controls to Scroll through recent chat text



The Chat Area decreases in size if a player loads/plays one of the mini-games. To reinstate the size of the chat area and close the mini-game, click the "-" button at the top-right corner of the mini-games area.

We request all the players to abide by the following guidelines to maintain the pleasant environment of communication:

• The language for our public chat room is English. Please only converse in English in the public chat    room. Use private chat rooms to converse in other languages.

• Do not argue.

• Any form of discrimination, i.e. racial, sexual or ethnic will not be permitted.

• Show respect for the Chat Master (CM).

• Do not harass, insult, threaten or try to upset other players.

• Do not assume a false identity or impersonate other players.

• Do not use the chat room to voice complaints. Please direct any complaints to our Chat Masters (CMs)    and if necessary contact our customer support team.

• Do not use the chat rooms as a form of advertising or for the promotion of other websites/companies.

• Do not use indecent or vulgar language.

• Choose tasteful chat names.

• Do not give out personal details.

• We recommend you do not meet anyone you have become acquainted with through the chat function.

• Be courteous and friendly to all newcomers, to your fellow players and to our Chat Masters.

• Please avoid the unnecessary use of CAPITAL LETTERS. This is considered shouting or being angry in    the world of online chat.

• Do not Spam (flood the chat room with many copies of the same message)

Our CMs have the authority to revoke your chat privileges if you persistently break our rules, ignoring our advice and warnings (see help on Chat Bans/Restrictions for more information). Remember - the nicer you are to people, the nicer they will be to you!

We have Chat Masters, otherwise known as “CMs”, for example “CM Scarlet”. It is the CM's job to be available for our players and to keep the chat rooms fun, friendly and safe. CMs cannot deal with account queries or any form of refund.

CMs work independently from Golden Hat Bingo Customer Services but if they are unable to deal with your query or problem they will refer you to our customer support team.

If you are unhappy with the behaviour of one of our CMs or which to make a complaint then please email Customer Services on support@GoldenHatBingo.com Any complaints received will be dealt with in the strictest confidence

The Public Chat Room

If you are logged into chat, the Public chat room is permanently displayed and cannot be closed.
The Public Chat Room broadcasts when every player either joins or leaves chat/bingo. Messages sent by all players from within this room are published (unless you personally choose to block a player’s chat from your view – see relevant help section).

A Chat Master (CM) is always present in this room to help players, make chat fun and ensure all players follow the chat room etiquette guidelines.
The Public Chat room is always the first tab in the chat area and you can navigate to it from a private chat room (if you have one open) by clicking on its tab.

Private Chat Rooms

If player appears on your Buddies List with a status of “online”, you can have a private or group chat with them (see help on Buddies List for more information).
To have a private or group chat with players you must either be invited into an existing private chat room or create a new private chat yourself.
You can open a maximum of 4 private chat rooms open at any one time.

Creating or Opening a Private Chat Room

You can invite one or more players to participate in a private chat.

To open or create a private chat room, click on the Buddy’s chat name on your Buddies List – the player must have a status of “online”. A message pop-up will display giving you the option to Chat, Delete or Block the selected buddy.

Click the “x” button on this message if you want to cancel and close the message pop-up.
Click “Chat”and confirm your wish to invite this player for a private chat.

The invited player/buddy will receive a request asking if they wish to have a private chat. They must respond to this request. They have the option to Accept, Decline or Block your request.

If they “Accept” your request then you will be notified and a private chat room will be opened on a new tab in the chat area. The tab will flash until you navigate to it. The player’s presence will be broadcasted in the room and you can then chat with the player. Any of the players in the private chat room can invite other players into the private chat room.

Inviting other Players into a Private Chat Room

Once a private chat room is open, any of the players in the chat room can invite other players to join the room for a chat.
To invite another player into the room, ensure the private chat room is the visible chat room in the chat area. Click on the Buddy’s chat name on your Buddies List – the player must have a status of “online”. A message pop-up will display giving you the option to Invite, Delete or Block the selected buddy.

Click the “x” button on this message if you want to cancel and close the message pop-up.
Click “Chat”and confirm your wish to invite this player for a private chat.

The invited player/buddy will receive a request asking if they wish to have a private chat. They must respond to this request. They have the option to Accept, Decline or Block your request.

If they “Accept” your request then you will be notified, their presence will be broadcasted in the room and they will join the room.

Closing Private Chat Rooms

To close a private chat room click on the “x” button on the specific chat room’s tab and the chat room will no longer be visible. A broadcast message will be sent to other people in the private chat room to inform them when a player closes or leaves the private chat room.

If you send a message containing indecent, vulgar or discriminative language (i.e. racial, sexual or ethnic) the message will not be broadcasted to other players. The sender will be notified that the message was not sent because it contains banned words.

We endeavour to keep our lists of banned words updated to avoid offensive behaviour in our chat rooms. Please contact our Customer Support with details of any offensive violations.

Chat Masters (CMs) and Customer Services can block or ban players from the chat room or enforce a complete block on a player from playing bingo if they do not conform to the “Chat Room Etiquette”.

Our Customer Services team will contact a player in the event of a block or ban being enforced.

If you have your chat facility revoked when you login to bingo you will get a message telling you that you are not permitted to send chat messages or interact with other chat users.
If you see this message then please contact Customer Support for assistance.